Customer Relations Representative - State Farm Agent Team Member
Full Time • Boerne, TX
Responsive recruiter
Benefits:
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
ABOUT OUR AGENCY:
I am a second-generation State Farm Agent with 35 years of experience in the insurance industry, following in the footsteps of my father, who has been an agent for 52 years. I hold a finance degree from the University of Texas at Pan American and have continued my education with certifications from The American College, including ChFC, CASL, and RICP.
I am a second-generation State Farm Agent with 35 years of experience in the insurance industry, following in the footsteps of my father, who has been an agent for 52 years. I hold a finance degree from the University of Texas at Pan American and have continued my education with certifications from The American College, including ChFC, CASL, and RICP.
Our agency is a family-oriented team where collaboration, growth, and support are key values. We currently have two full-time licensed team members in the office and one part-time remote employee. We believe in rewarding hard work, offering a bonus plan based on individual production, and after one year, team members are eligible for a 3% matching Simple IRA plan. If you're looking for a welcoming, experienced, and supportive team, we'd love to have you join us!
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ruben Cardenas Jr - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.
Compensation: $40,000.00 - $55,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Boerne, TX and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none