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Customer Service Representative - State Farm Agent Team Member Port Washington/Grafton, WI

Customer Service Representative - State Farm Agent Team Member

Full Time • Port Washington/Grafton, WI
Responsive recruiter
Benefits:
  • Paid time off
Company Overview:  Norberto Matos, a prominent player in the insurance industry, is seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. Committed to delivering exceptional service, we provide a collaborative work environment that values teamwork, professionalism, and ongoing development.

Job Description: As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include:
  • Responding promptly to customer inquiries via phone, email, and live chat.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Collaborating with other departments to ensure comprehensive customer support.
  • Maintaining accurate and up-to-date customer records.
Qualifications:
  • Exceptional communication and interpersonal skills.
  • Previous experience in customer service, preferably in the insurance industry.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to handle challenging situations with empathy and professionalism.
  • Familiarity with insurance products and policies is a plus.
  • Proficient in computer applications and customer relationship management (CRM) software.
Requirements:
  • High school diploma or equivalent; college degree is a plus.
  • Knowledge of insurance regulations and industry practices (training will be provided).
  • Ability to adapt to a fast-paced work environment.
  • Strong organizational and time-management skills.
  • Willingness to participate in ongoing training and professional development.
Benefits: We offer a competitive compensation package, including a base salary and opportunities for performance-based incentives. Our comprehensive benefits package includes health insurance, retirement plans, and opportunities for career advancement within the organization.

How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you!
www.bertoinsurance.com 
 
Norberto Matos State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds. 
Compensation: $40,000.00 - $60,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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