Customer Relations Representative - State Farm Agent Team Member
Full Time • Orlando, FL
Responsive recruiter
Benefits:
- 401(k) matching
- Competitive salary
- Health insurance
- Opportunity for advancement
- Training & development
- Dental insurance
- Paid time off
- Vision insurance
ROLE DESCRIPTION:
Chris Vella State Farm is seeking a qualified professional to join our winning team as a Customer Care Representative/Vietnamese. This individual must be able to speak and write in English and Vietnamese, and assist our active Vietnamese-speaking client base and sales team. If you are a motivated self-starter, who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you promptly.
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you promptly.
RESPONSIBILITIES include, but are not limited to:
- Managing customer inquiries, following up with customers, and resolving issues.
- Providing prompt, accurate and friendly customer service. (Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, etc.)
- Maintaining client records and updating information as needed.
- Assisting with customer retention strategies.
- Coordinating with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Detail oriented
- Excellent interpersonal and communication skills in both English and Vietnamese - written, verbal and listening
- Proactive in problem-solving skills
- Computer knowledge
- Ability to work in a team environment
- Ability to multi-task
- Ability to handle high-stress situations calmly
- Experience in customer service preferred
Compensation: $35,000.00 - $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Orlando, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none