Customer Relations Representative - State Farm Agent Team Member
Full Time • Ludington, MI
Responsive recruiter
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Bonus based on performance
Job Title: Customer Relations Representative
Company: Erin Doan State Farm
About Us: State Farm is the #1 Insurance Company in the country. At Erin Doan Agency, you will be a part of a team of dedicated professionals that are providing exceptional products and services in the insurance and financial services sphere. We pride ourselves on creating a welcoming environment for our clients and staff. Join our team and be the first point of contact for our valued customers!
Job Overview: We are seeking a friendly and organized Account Representative to manage our front desk and provide excellent customer service. The ideal candidate will be the face of our company, responsible for greeting visitors, answering phone calls, and performing various administrative tasks to ensure the smooth operation of the office.
Key Responsibilities:
- Greet and welcome visitors in a professional and friendly manner.
- Answer and direct phone calls to the appropriate departments.
- Manage incoming and outgoing mail and packages.
- Schedule appointments and maintain the office calendar.
- Assist clients in the claims process.
- Handle client inquiries and resolve issues promptly and effectively.
- Collaborate with other team members to support office operations.
Qualifications:
- Associate’s degree or higher (preferred).
- Proven experience in an account management or similar role.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite and basic office equipment.
- Excellent organizational and multitasking abilities.
- Ability to maintain professionalism and composure in a busy environment.
- Customer-focused with a positive attitude.
- Have (or willing to obtain) Michigan Department of Insurance License in both Property & Casualty and Life & Health.
What We Offer:
- Competitive salary and bonus structure.
- Comprehensive benefits package, including health insurance and retirement plans.
- Paid Holidays + Increasing PTO/Vacation Days (with years of service)
- Agency Retirement Savings Account
- Medical/Dental/Vision Benefits (After Waiting Period)
- Agency Childcare Cost Sharing (MI Tri-Share Program)
- Opportunities for professional development and career advancement.
- A supportive and dynamic work environment.
How to Apply: If you are a motivated individual with a passion for customer service, we would love to hear from you! Please send your resume and a cover letter to tami@ludingtoninsurance.com with the subject line “Account Representative Application.”
Disclaimer: State Farm agents are independent contractors who hire their own employees. State Farm agent employees are not employees of State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Compensation: $40,000.00 per year
We're Hiring!
We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Ludington, MI.
- I have been a State Farm agent since 2003.
- Our agency has received awards including: Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Golden Triangle
Please do not call office - we will contact you.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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